JCB PLAZA Call Center
— toll-free service

This service is provided as a place for our customers to call any time
for various information such as travel information, special offer merchant information,
reservation service and emergency assistance or help.

  • *

    Available in English, Chinese, Korean and Japanese.

  • *

    This service not available for JCB Prepaid cardmembers.


24 hr/day

Service details

  • Information
    Travel information, JCB Special Offers and JCB campaigns

  • Reservation
    JCB merchants such as hotels, restaurants, taxis and tours

  • Emergency assistance
    Guidance and support if you have lost your JCB card or passport
    Information about local police, medical facilities and insurance companies


  • This service is provided only for cardmembers whose JCB card was issued outside Japan.

  • When you call, your 16-digit JCB card number, expiration date and your name are required in order to check your identity.

  • For making reservations or checking your inquiry, your name, phone number and some other personal information may be needed and shared with JCB merchants and other related services.

  • We cannot intervene on your behalf to change or cancel reservations that you made directly.

  • This service is provided by BRICKS. Corporation.

  • Calls are recorded in order to improve the quality of our customer service.

  • JCB and BRICKS. Corporation have clear and strict regulations on the collection and protection of personal information.

  • This information is current as of February 2020. Services may change or be terminated without prior notice.

JCB PLAZA Call Center (list of toll-free numbers)

Please call this number if you cannot use the toll free number.
You will have to pay the cost of the call.

+81-3-6625-8379 (toll number)