JCB PLAZA Call Center— toll-free service
This service is provided as a place for our customers to call any timefor various information such as travel information, special offer merchant information, reservation service and emergency assistance or help.
Available in English, Chinese, Korean and Japanese.
This service not available for JCB Prepaid cardmembers.
Travel information, JCB Special Offers and JCB campaigns
JCB merchants such as hotels, restaurants, taxis and tours
Guidance and support if you have lost your JCB card or passport
Information about local police, medical facilities and insurance companies
This service is provided only for cardmembers whose JCB card was issued outside Japan.
When you call, your 16-digit JCB card number, expiration date and your name are required in order to check your identity.
For making reservations or checking your inquiry, your name, phone number and some other personal information may be needed and shared with JCB merchants and other related services.
We cannot intervene on your behalf to change or cancel reservations that you made directly.
This service is provided by BRICKS. Corporation.
Calls are recorded in order to improve the quality of our customer service.
JCB and BRICKS. Corporation have clear and strict regulations on the collection and protection of personal information.
This information is current as of February 2020. Services may change or be terminated without prior notice.
Please call this number if you cannot use the toll free number.You will have to pay the cost of the call.
+81-3-6625-8379 (toll number)