Global Website

JCB PLAZA Call Center
— toll-free service

This service is provided as a place for our customers to call any time
for various information such as travel information, special offer merchant information,
reservation service and emergency assistance or help.

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    Available in English, Chinese, Korean and Japanese.

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    This service is provided only for JCB cards issued outside Japan. It is not available for JCB Prepaid cardmembers.

JCB PLAZA Call Center Toll-free number

Hours

24 hr/day

Service details

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    Information
    Travel information, JCB Special Offers and JCB campaigns

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    Reservation
    JCB merchants such as hotels, restaurants, taxis and tours

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    Emergency assistance
    Guidance and support if you have lost your JCB card or passport
    Information about local police, medical facilities and insurance companies

JCB PLAZA Call Center Toll-free number

Area Phone
Asia China 4001 - 200103
Hong Kong 800 - 968 - 699
Indonesia 0800 - 1504025
Japan 0120 - 500 - 544
Korea 00308 - 491 - 0274
Philippines 1 - 800 - 1 - 322 - 0317
Singapore 800 - 492 - 2677
Taiwan 00801 - 49 - 1815
Thailand 1800014811
Vietnam 120 - 32569
Americas Guam
Hawaii
United States		 1 - 800 - 491 - 2943

Please call this number if you cannot use the toll-free numbers above.
There may also be problems with the local telephone service in the area you are calling from.
Please be advised that you will be charged for your call.

+81-3-6625-8379 (toll number)

Notes

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    When you call, your 16-digit JCB card number, expiration date and your name are required in order to check your identity.

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    For making reservations or checking your inquiry, your name, phone number and some other personal information may be needed and shared with JCB merchants and other related services.

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    We cannot intervene on your behalf to change or cancel reservations that you made directly.

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    This service is provided by BRIDGE MULTILINGUAL SOLUTIONS, INC.

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    Calls are recorded in order to improve the quality of our customer service.

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    JCB and BRIDGE MULTILINGUAL SOLUTIONS, INC. have clear and strict regulations on the collection and protection of personal information.

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    This information is current as of February 2024. Services may change or be terminated without prior notice.