JCB Platinum Airport
Lounge Service

JCB offers a comfortable service to all JCB Platinum members, except for cards issued in Japan.

JCB offers LoungeKey™ services (for lounges outside of Japan and Hawaii) and airport lounge services for Japan and Hawaii. Please see below for more information about these services.

LoungeKey™ Services

Due to Covid-19, airport lounges may be closed temporarily, or there may be changes to the services provided. Please check the LoungeKey™ website for the latest information.

Please make sure to tell the staff at the lounge entrance that you would like to use the LoungeKey™ service.

Service details

All JCB Platinum cardmembers can use the LoungeKey™ service at JCB-selected lounges (except for cards issued in Japan). Sit back and relax before your departure.

You can use JCB-selected lounges for free up to twice a year per JCB Platinum Card.

Please note that you will be charged USD 32 per head for accompanying guests and exceeding the free usage limitation.

This privilege only applies to JCB Platinum cardmembers and cannot be transferred to others.

Note: Terms and conditions of use will vary depending on your card.

(January 1, 2021 - December 31, 2021)

What is LoungeKey™?

LoungeKey™ is a service that provides you access to airport lounges. Simply inform the lounge staff that you want to use "LoungeKey" and show your boarding pass together with your JCB Platinum card.

Food, drink and internet are also available.

Note: Services provided in each lounge may differ.

Note: Some services will be charged.

Using LoungeKey™

  • Please inform the lounge staff that you want to use "LoungeKey" and show your boarding pass together with your JCB Platinum card.

  • Your boarding pass or flight ticket must be in the same name as your card.

  • When using one of the complimentary lounges, a credit limit of USD 1 will be held to verify that your card is valid.

  • This will be released after the end of the issuer hold period (the hold period is determined by the issuer)

  • If you are using a debit card, a payment of USD 1 will be withdrawn from your bank account. This will then be refunded afterwards.

  • Register for a LoungeKey account and use the LoungeKey website and mobile app to check lounge information, as well as how many times you have visited the lounges.
    A deposit of US$1 will be held at the time of registration, and will be released later. US$1 will be withdrawn from your bank account at the time of debit card registration, and will be refunded later.

For cardmembers with a Platinum Card issued in the Philippines

For cardmembers with a Select Credit Card issued in India

For cardmembers with a Platinum Debit Card issued in India

For cardmembers with a Platinum Card issued in Bangladesh or Lebanon

Notes

  • Some lounges may be inaccessible when at full capacity.

  • We will not be able to warn customers of time restrictions, changes to business hours, etc., in advance.

  • Please be aware that you will be charged USD 32 per head at a later date for accompanying guests or for exceeding the free usage limitation. The card statement will show "LOUNGEKEY.COM" and the location of the transaction will be Hong Kong.

  • Instances in which customers exceed their allotted free visit time, or use lounges both before departure and at a connecting airport on the same journey, will each be counted individually.

  • There are several lounges at each airport. The airport lounge staff may not be able to provide advice on which lounges are eligible for services offered by JCB.

  • Some lounges are located beyond the security area.

  • Only applicable to cardmembers whose name is on the card.

  • The ‘personal information’ you register for your LoungeKey account or LoungeKey mobile app (i.e. card number, name, phone number, email address, etc. and such other ‘personal information’ as detailed in LoungeKey Inc.'s Privacy Policy) is collected and used by LoungeKey, Inc. as a data controller to provide the service.
    For more information in relation to the manner, purpose of the collection and sharing of information, please read and confirm LoungeKey Inc.'s Privacy Notice and Terms of Use.
    By reading the LoungeKey Inc. Privacy Policy/ Terms of Use and continuing to use the Service, you hereby confirm that you have carefully read and fully understood the aforementioned terms and consent to the terms regarding the usage and sharing of information by us.

Privacy Notice

Terms of Use

JCB Platinum members with cards issued in Bangladesh (Bengali)

Privacy Notice for LoungeKey™ Service(295KB)

  • Please refer to the local language explanations of the limitations on cards issued in Indonesia, Myanmar, Russia, Taiwan, Thailand and Vietnam.

For cardmembers with cards issued in Indonesia

For cardmembers with cards issued in Myanmar

For cardmembers with cards issued in Russia

For cardmembers with cards issued in Taiwan

For cardmembers with cards issued in Thailand

For cardmembers with cards issued in Vietnam

  • This information is current as of April 2021. Services may change or be terminated without prior notice.

Applicable Lounges

China

  • Shanghai Pudong International Airport
  • - No. 77 China Eastern Plaza Premium Lounge (Terminal 2)

Hong Kong

  • Hong Kong Chek Lap Kok International Airport
  • - Plaza Premium Lounge (Terminal1, Airside - Level 6, Departure Level, near Gate 35.)
  • - Plaza Premium Lounge (Terminal1, Airside - East Hall, Level 6, Departure Level, near Gate 1.)

Thailand

  • Suvarnabhumi International Airport
  • - Miracle First Class Lounge (International Concourse A)
  • - Miracle First Class Lounge (International Concourse C)
  • - Miracle First Class Lounge (International Concourse F)
  • - Miracle First Class Lounge (International Concourse G, Level 4, opposite Gate 2 (West Side))
  • - Miracle First Class Lounge (International Concourse G, Level 3, opposite Gate 2 (West Side))
  • - Miracle First Class Lounge (International Concourse G, Level 3 (West Side))

Korea

  • Incheon International Airport
  • - SKY HUB Lounge (Terminal 1, Airside - East Wing)
  • - SKY HUB Lounge (Terminal 1, Airside - West Wing)
  • - Matina Lounge (Terminal 1, Airside - East Wing)
  • - Matina Lounge (Terminal 1, Airside - West Wing)

Singapore

  • Singapore Changi Airport
  • - Plaza Premium Lounge (Terminal 1)
  • - SATS Premier Lounge (Terminal 3)
  • - Blossom Lounge (Terminal 4)

Germany

  • Frankfurt International Airport
  • - LUXX Lounge (Terminal 1)
  • - Premium Traveller Lounge (Terminal 2)

Taiwan

  • Taoyuan International Airport
  • - Plaza Premium Lounge (Terminal 1, Zone D)
  • - Plaza Premium Lounge (Terminal 2, Zone A)

United Kingdom

  • Heathrow Airport
  • - Plaza Premium Lounge (Terminal 2, Departures)
  • - Plaza Premium Lounge (Terminal 4, Departures)

Malaysia

  • Kuala Lumpur International Airport
  • - Plaza Premium Lounge (International Departures, Satellite Terminal)

Viewing PDF Files

To read PDF files, it's necessary to install Adobe Reader (free of charge).
Please click on the icon to download up to date Adobe Reader and view the files.

Get Adobe Acrobat Reader