Using LoungeKey™ Service

1. 1.

   Visit JCB-selected lounges.

   Applicable Lounges of LoungeKey™ Service

2. 2.

   Inform the lounge staff that you would like to use the LoungeKey™ service.

3. 3.

   Show your JCB Platinum Card and your boarding pass together.
   This privilege only applies to JCB Platinum cardmembers and cannot be transferred to others.
   Your boarding pass or flight ticket must be in the same name as your card.

4. 4.

   The lounge staff will swipe your card.
   When using one of the complimentary lounges, a credit limit of USD 1 will be held to verify that your card is valid.
   This will be released after the end of the issuer hold period. (The hold period is determined by the issuer.)
   If you are using a debit card, a payment of USD 1 will be withdrawn from your bank account. This will then be refunded afterwards.

5. 5.

   Enjoy the time before your departure.
   Food, drink and internet access are available in the JCB-selected lounges.
   Please note that the services provided in each lounge may differ.
   You may still be charged for some services within the JCB-selected lounges.

Note: You will be charged USD 35 per head for any accompanying guests or exceeding your free usage allowance limits.

Please confirm the number of “guests” who are accompanying you. Cardmembers themselves are not counted as “guests” (e.g., if you are using the service alone, the number of “guests” is 0.) Please double-check the number of “guests” before signing up.
The card statement will show "LOUNGEKEY.COM" and the location of the transaction will be Hong Kong.
Charges for children will depend on the individual conditions of each lounge. Please check before using.

Applicable Lounges of LoungeKey™ Service

The JCB-selected lounges and the number of free visits are specified on the following website. Free access is only available for the lounges listed on the below website.
Select the Country/Region your card was issued in:

For cardmembers with cards issued in China (Mainland)

For cardmembers with cards issued in Hong Kong

For cardmembers with cards issued in Indonesia

For cardmembers with cards issued in South Korea

For cardmembers with cards issued in Myanmar

For cardmembers with cards issued in Taiwan

For cardmembers with cards issued in Thailand

For cardmembers with cards issued in Vietnam

For cardmembers with a Platinum Card issued in the Philippines

For cardmembers with a Select Credit Card issued in India

For cardmembers with a Platinum Debit Card issued in India

For cardmembers with a Platinum Card issued in Bangladesh or Sri Lanka

Please visit the LoungeKey™ website for more details on lounge locations, business hours, and terms of use.
(Just type the name of the Country/Region, city or airport you need to use the service at)

Registration of LoungeKey™ account

*Registration is not required to access the lounge (except for virtual cards)

• ・

  If you have a LoungeKey™ account, you can check how many times you have visited JCB-selected lounges through the LoungeKey™ website or mobile app.

• ・

  A deposit of USD 3.25 will be held at the time of registration, and will be released later. USD 3.25 will be withdrawn from your bank account at the time of debit card registration, and will be refunded later.

• ・

  The ‘personal information’ you register for your LoungeKey account or LoungeKey mobile app (i.e. card number, name, phone number, email address, etc. and such other ‘personal information’ as detailed in LoungeKey Inc.'s Privacy Policy) is collected and used by LoungeKey, Inc. as a data controller to provide the service.
  For more information in relation to the manner, purpose of the collection and sharing of information, please read and confirm LoungeKey Inc.'s Privacy Notice and Terms of Use.
  By reading the LoungeKey Inc. Privacy Policy/ Terms of Use and continuing to use the Service, you hereby confirm that you have carefully read and fully understood the aforementioned terms and consent to the terms regarding the usage and sharing of information by us.

  Privacy Notice

  Terms of Use

Notes

1. 1.

   Terms and conditions may vary depending on your card.

2. 2.

   We will not be able to warn customers in advance of any time restrictions, changes to business hours, etc., that may occur.

3. 3.

   Instances in which customers exceed their allotted free visit time, or use lounges both before departure and at a connecting airport on the same journey, will each be counted individually.

4. 4.

   There are several lounges at each airport. The airport lounge staff may not be able to provide advice on which lounges are eligible for services offered by JCB. Please check via the LoungeKey™ website or mobile app.

5. 5.

   Some lounges are located beyond the security area.

6. 6.

   Some lounges may be inaccessible when at full capacity.

7. 7.

   This service is offered on a best effort basis, so JCB does not accept any responsibility or liability for events related to usage of this services.

8. 8.

   If you have any questions, please contact the multilingual agents at the LoungeKey Customer Support Center below.
   ■ London
   Supported language: English
   Tel: +44 (0) 208-865-0767
   Opening hours: 24 hours a day
   Closed: Open 365 days
   ■ Hong Kong
   Supported languages: Japanese/Korean/Mandarin/Cantonese
   Tel: +852-3071-5062
   Opening hours: Mon. - Fri., 8:30AM - 7:00PM (HKT)
   Closed: Sat., Sun., and public holidays

9. 9.

   This information is current as of August 2024. Services may change or be terminated without prior notice.

10. 10.

    Please check Notices from JCB for the latest updates.

    Notices from JCB

Others

Please see below for Airport Lounge Services in Japan and Hawaii.

Airport Lounges in Japan and Hawaii

Please check JCB Special Offers when you are traveling abroad.

JCB Special Offers