JCB Code
of Conduct

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Comply with all applicable laws, regulations and social norms, and never deviate from them for any reason.
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Respect all rights, including intellectual property rights, regardless of whether they are our own or those of others.
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Respect our business partners and other related parties, fulfill our responsibilities under contracts, and protect the rights of all parties under those contracts.
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Sever all ties with anti-social forces, including any dealings with such, and support efforts to eliminate their influence from society.
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Take appropriate measures to prevent money laundering and terrorist financing.
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Manage AI-related risks appropriately and use AI responsibly.
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Enhance awareness and a proper understanding of human rights, and foster a corporate culture that respects human rights.

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Listen closely to feedback from our cardmembers and customers, and use it to improve and develop our services and functions.
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Provide an environment in which cardmembers and customers can use our services safely and securely at all times, and strive to earn their trust.
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Carry out our work with a customer-first mindset, and engage in self-directed quality improvement activities.

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Appropriately manage and rigorously protect all personal information entrusted to us.
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Strive to ensure the stable operation of payment systems and other systems that serve as social infrastructure.
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Maintain confidentiality, accuracy and completeness of information we handle, and ensure transactions are conducted appropriately and smoothly.

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Comply with environmental laws and regulations, and minimize adverse environmental impact arising from our business activities.
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Contribute to the realization of a circular economy through initiatives including the promotion of energy and resource conservation, reducing waste, and promoting recycling.
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Value eco-friendly living and strive to promote initiatives, such as green procurement.

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Actively contribute to society and support cultural activities that can be achieved through our business.
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Support employee-led volunteer activities.
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Fulfill our responsibilities as a good corporate citizen while maintaining harmony with local communities.

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Work to foster a healthy workplace where all employees can remain physically and mentally healthy and continue working with confidence.
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Respect the diversity of our employees and foster a workplace where each individual can thrive.